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Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 10 months ago

Most consumers hate the idea of AI-generated customer service

www.techspot.com

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Most consumers hate the idea of AI-generated customer service

www.techspot.com

Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 10 months ago
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A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
  • the_post_of_tom_joad@sh.itjust.works
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    • Voroxpete@sh.itjust.works
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      10 months ago

      Also surprisingly effective.

      • sugar_in_your_tea@sh.itjust.works
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        10 months ago

        Yup, it turns out you’ll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.

    • bane_killgrind@slrpnk.net
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      10 months ago

      Might not have been speech detection, might have been a call center agent with a sound board

      • Entropywins@lemmy.world
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        10 months ago

        Tha poor fucker…“I wanna talk to a human”…“you are beep boop”

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        • bane_killgrind@slrpnk.net
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          10 months ago

          Yeah or something similar.

          • the_post_of_tom_joad@sh.itjust.works
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      • usualsuspect191@lemmy.ca
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        10 months ago

        Who is your daddy and what does he do?

        • bane_killgrind@slrpnk.net
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          10 months ago

          https://youtu.be/Ty5mhviiJoQ?si=yh-bqWHqMwRXLfIt

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