“In what other profession do you need panic buttons?”
I’m just gonna look awkwardly at bank tellers, convenience store clerks, and so many other front-line customer service jobs that either have or would greatly benefit from a panic button to deal with dangerous customer interactions or outright robbery.
I mean a lot of the services that companies are using are cloud-hosted, meaning that especially if you have branch offices or a lot of remote workers a normal firewall in the datacenter introduces an unnecessary bottleneck. Putting the logical edge of your organization’s network in the cloud too makes sense from a performance perspective in that case, and then turning the actual firewalls into SaaS seems much less absurd.