“Like the others you have featured, the bank asked us for directors’ details as part of their regulatory obligations to know their customers,” she says. “We believe that we complied with all their requests but despite that the account of 15 years was just frozen. No warning, and all our direct debits cancelled just like that.
A Barclays spokesperson says: “As part of our ongoing responsibility to help prevent financial crime, and to meet our regulatory obligations, we are required to keep up-to-date information regarding our customers’ accounts. We share a series of communications with our customers, including writing to them by post, through alert banners on our digitally active customers’ online and mobile banking, as well as reminder SMS text messages and emails, asking customers to supply us with some important information relating to their Barclays Business accounts.”
In my decades of working for software companies and dealing with clients, I have had many conversations that went something like…
Client: We need the software to do _____.
Me: No problem. That’s a common request and can be set up in the configuration. I just need [ some specific information that only the client can provide ] from you to set it up. It’ll only take me a few minutes.
… crickets …
Several months later…
Client: WHY HAVEN’T YOU DONE THIS YET? MY BOSS IS SCREAMING AT ME! THIS IS ALL YOUR FAULT!
I can’t help but imagine something like that happened here. They’ve probably been repeatedly requesting this information for months, and whomever is responsible for providing it for the orchestra is just incompetent.
The article makes no mention of why the account was frozen in the first place.
Barclays don’t need a reason, they are utter shits.
This is from a link in the main article …
In my decades of working for software companies and dealing with clients, I have had many conversations that went something like…
Client: We need the software to do _____.
Me: No problem. That’s a common request and can be set up in the configuration. I just need [ some specific information that only the client can provide ] from you to set it up. It’ll only take me a few minutes.
… crickets …
Several months later…
Client: WHY HAVEN’T YOU DONE THIS YET? MY BOSS IS SCREAMING AT ME! THIS IS ALL YOUR FAULT!
I can’t help but imagine something like that happened here. They’ve probably been repeatedly requesting this information for months, and whomever is responsible for providing it for the orchestra is just incompetent.
No. There is a linked article in the main one that disproves your assumption.
https://www.theguardian.com/money/2023/dec/09/charities-barclays-frozen-bank-accounts